Email Replacement

Use the Email Replacement option to replace an existing e-mail address (that has scheduled or monitored
e-mail assignments ) with a new e-mail address.

If you replace an e-mail address, all e-mail assignments for the replaced address are directed to the new address.

This function is useful if you have many scheduled or monitored e-mail assignments to a person who leaves the department or company and you need to direct all e-mail assignments to a different employee.

To open the E-Mail Replacement screen:

1. From the Tools menu, select Email Replacement.

In the example below, all existing e-mail assignments for mmoore@uptownav.com will be directed to tjared@uptownav.com.

Note:  Be sure to click the Set (2) button prior to clicking OK (3).